The Samitivej Plus application supports iOS 10.0 and above, and Android 5.0 and above operating systems. All you need to do is download and install the Samitivej Plus application onto your smartphone and register your details to get started.

If you have previously received services at a hospital within the Samitivej network, please enter the same registration information that you previously used at the hospital to ensure you get the most out of your experience.

A: At Samitivej Hospital the protection of personal medical information is our number-one priority, and we strictly follow international standards to ensure information is stored as safely and securely as possible.

When registering for the Samitivej Plus app, patients are required to confirm their first name, last name, telephone number, date of birth and national identity card number or passport number, before being asked to set up a password or Touch ID. Additionally, the user must enter a PIN code each time they access personal medical information.

Despite the Samitivej Plus system’s high levels of security, users should still take the utmost care to protect their personal information, such as passwords, PIN numbers, and all other personal information.

It is important that users complete the registration process correctly. The system requires accurate details to connect you with your healthcare information. Make sure your name, surname, date of birth, and personal identity or passport number (4 details in total) match the details you provided to the Registration Counter of the Samitivej Hospital through which you previously received services.

If you have previously been a patient at a hospital within the Samitivej network, please enter the same registration information that you previously used at the hospital. You can contact a member of our staff at the Registration Counter for assistance.

If you have never been a patient at a hospital in the Samitivej network, the system will automatically connect your information with our Registration Counter when you register as a patient, thereby ensuring the information is the same as that on the application.

If you have already registered with Samitivej Plus but cannot access some of the functions, such as treatment history or payments, it could be a result of the information you entered not matching the information in the hospital database. Either of the following factors may be the cause of this error:

• You have never been registered with our Registration Counter.
• The information you provided to register with Samitivej Plus is not the same as the information you provided to register with our Registration Counter.

Please contact a member of our staff at the Registration Counter where you previously registered to check your information so that you can begin using the service.

Samitivej Plus will only display information related to registration made at hospitals which matches the information used to register on the application.

If you find that information relating to a certain hospital is not available and you wish to have all your information present on Samitivej Plus, please contact a member of staff at the branch from where the information has not been shown to confirm your identity and adjust your registration information to match your other registrations.

A: To set up a new password, select “Forgot password” on the “Settings” menu -> fill in your registered email -> select “Reset password” and the system will send you an email with instructions for setting up a new password for the app.

If you do not receive the email we recommend you check in your Junk Mail or Spam folder. If you still do not receive the email and it is not in these folders, please contact our staff at 02-022-2222.

It is the right of any patient to terminate their account at any time. For those wishing to terminate their account and delete all information relating to them from the Samitivej Plus application, the following steps should be taken:

Go to “Settings” -> select “Change settings” -> press “Terminate account” in the user settings sections -> press “Confirm” in the message window and the system will send a cancellation email to the email address you used to register with Samitivej Plus -> check your email and click on the link in the email -> then press “Confirm Account Termination” to conclude the action.

Once you have completed this process, you will be able to use that email alongside your identity number or passport number to re-register.

A: Samitivej Plus can be used to book appointments 48 hours (2 days) or more prior to the appointment. For example, if today is May 1, 2021, the system will allow an appointment to be made for May 3, 2021, and thereafter.

If you would like to make an appointment with less than 48 hour notice, please contact our staff at info@samitivej.co.th.

A: After you request a doctor’s appointment via the Samitivej Plus app, your appointment will be confirmed via email within 24 hours. Please check the email address that you used when registering. If you do not receive a confirmation email, please contact our staff at the Samitivej branch that you wish to visit.

Once you have successfully made an appointment, the details will be shown on the app’s homepage and within the “My Appointment” section.

You can make payments for outpatient department (OPD) services through the application by using a credit card, Alipay or WeChat, all of which are both fast and convenient, thus significantly reducing waiting times.

Once your doctor has provided treatment and given you a medical discharge note, the system will calculate your bill and immediately send you a notification through the application. You can then access your bill and begin the payment process through the “payment” menu item.

Select “Payment” from the menu -> then select the bill which you wish to pay and check that the information is correct -> select your chosen payment channel and complete payment.

Once payment is complete, the system will send your receipt to the email address you used to register and your billing status on the application will change from “Pending” to “Payment Complete.”

To ensure full compliance with data security policies and patient rights laws, a Samitivej Guardian Account has the following terms and conditions:

• The legal guardian must request permission to gain access to their legal dependent’s personal information by showing all the evidence of their own identity and their relationship to the dependent as required by that branch’s Medical Records Department.
• The legal dependent must be under 18 years of age.
• Both the guardian and their legal dependent must have previously been registered at the same branch of Samitivej Hospital.
• The right to access the information of the legal dependent extends for 1 year, meaning that once that period has expired the guardian must re-apply for permission at the Medical Records Department for an extension.

Guardians have the right to access their dependent’s information for a period of 1 year starting from the date on which they are given permission to do so. Guardians can make a request for an extension annually at the Medical Records Department until their dependent reaches 18 years of age.

Once the child reaches 18 years of age, the system will automatically remove access to the linked dependent’s account.